Terms and conditions for ‘dot.dormant’ Dormant Accounts submission to Companies House

The service is reliant upon the provision of the correct figures and information by you. Any revisions that are necessary to the accounts and tax return because of incorrect information may result in additional charges if you want Dotty About Accounts Ltd to perform the revisions.

The dot.dormant service is for a “one off” service and does not entitle you to any help, support and advice, or services throughout the tax year or in relation to other matters.

Please be sure that the service you purchase is the correct one for you as refunds may only be offered after the deduction of a 10% admin charge on any of our annual packages.

If you purchase this service but do not provide us with the information required to complete the dormant accounts in adequate time so as to avoid incurring a late filing penalty or you do not use the service at all, refunds may only be offered after the deduction of a 10% admin charge. Dotty About Accounts Ltd will not be liable for any late filing penalties that you may incur.

Turnaround times for dormant accounts could be up to 4 weeks, dependent on the time of year and workload.

We may not accept purchases of our dot.dormant service within 4 weeks of your submission deadline as we cannot guarantee that your submission would be completed in time. If you purchase this service during this time and we have to decline to carry out the service, refunds may be given but will be subject to a 10% admin charge.

We shall not approach any previous accountants for prior year’s information and as such will not be able to provide comparative figures on the dormant accounts.

Nature of services

The services you will receive by purchasing dot.dormant are:

  • Preparation and submission to Companies House of one set of dormant company accounts

Anti money laundering legislation

All accountants must comply with onerous duties imposed by the Proceeds of Crime Act 2002, the Terrorism Act 2000 and the Money Laundering Regulations 2007 (the “Anti Money Laundering Legislation”), which are intended to inhibit the activities of terrorists and other criminals by denying them access to technical expertise. If we fail to perform these duties, we risk imprisonment.

Before we accept your instructions, we may need to obtain ‘satisfactory evidence’ to confirm your identity. In certain circumstances, we may need to obtain evidence confirming the identities of third parties, the source of any funds or other property, the purpose of any instructions or any other matter. We may also need to obtain such evidence after we have begun to act on your instructions.

We assume that our clients are honest and law abiding. However, if at any time, there appears to be grounds to suspect (even if we do not actually suspect) that your instructions relate to ‘criminal property’, we are obliged to make a report to the Serious Organised Crime Agency (“SOCA”), but we are prohibited from telling you that we have done so.

In such circumstances, we must not act on your instructions without consent from SOCA. If SOCA do not refuse consent within 7 working days we may continue to act. If SOCA issues a refusal within that time, we must not act for a further 31 days from the date of the refusal.

‘Criminal property’ is property in any legal form, whether money, real property, rights or any benefit derived from criminal activity. It does not matter who carried out the criminal activity or how removed the property is from the original crime. Even if you are honest in your dealings, if your property represents a benefit from someone else’s crime, we must still make a report.

Activity is considered ‘criminal’ if it is a crime under UK law, no matter how trivial. For example, tax evasion is a criminal offence but an honest mistake is not. We will assume that all discrepancies are mistakes unless there is contrary evidence.

Client monies

We may, from time to time, hold money on your behalf. Such money will be held in trust in a client bank account, which is segregated from the firm’s funds.

If the total sum of money held on your behalf exceeds £2,000 for a period of more than 2 months, or such sum is likely to be held for more than 2 months, then the money will be placed in an interest-bearing client bank account. All interest earned on such money will be paid to you. Subject to any tax legislation, interest will be paid gross.

If there are grounds to suspect (even if we do not actually suspect) that any monies held in a client account is derived directly or indirectly from any criminal activity whatsoever, we may not release such monies until we receive permission to do so from SOCA.

Commissions or other benefits

In some circumstances, commissions or other benefits may become payable to us in respect of introductions to other professionals or transactions we arrange for you, in which case you will be notified in writing of the amount, the terms of payment and receipt of any such commissions or benefits.

Ownership of records

In the event of non-payment of our fees for services rendered, we may exercise a particular right of lien over the books and records in our possession and withhold the documents until such time as payment of our invoice is received in full.

File destruction

We will keep your accounting records for the time it takes us to complete your accounts and corporation tax return. We will then return them to you for your safekeeping.

We intend to destroy correspondence and other working papers that we store which are more than seven years old, other than documents which we think may be of continuing significance. If you require the retention of any document, you must notify us of that fact in writing.


We will provide you with one freepost envelope in order for you to post your information to us unless you are able to email all of the required information to us. However, we cannot accept any responsibility for any lost or missing post. We would therefore highly recommend that you take a scan/photocopy of your documents before you send them to us. We are happy to accept the scans/photocopies. We will return your documents by tracked mail

Ethical guidelines

We will observe the ethical guidelines of the Association of Accounting Technicians and accept instructions to act for you on the basis that we will act in accordance with those guidelines. A copy of these guidelines will be supplied to you on request.


We are licensed and regulated by the Association of Accounting Technicians, under the name of our principal, Helen Fielding, and in accordance with their regulations we have appropriate Professional Indemnity Insurance in place. If you require a copy of our Professional Indemnity Insurance then it is available on request.

Customer service

We are committed to providing a high standard of customer service. If you have any ideas as to how our service to you could be improved, or if you are dissatisfied with the service you are receiving, please let us know. In the event that you have a complaint, we will look into this carefully and promptly and do all we can to explain the position to you or address your concerns. If you are still not satisfied you may of course make a complaint to the Association of Accounting Technicians.

Third parties

All accounts, statements and reports prepared by us are for your exclusive use within your business or to meet specific statutory responsibilities. They should not be shown to any other party without our prior consent.

No third party shall acquire any rights pursuant to our agreement to provide professional services.

Applicable law

These terms and conditions are governed by, and construed in accordance with, English law. The Courts of England will have exclusive jurisdiction in relation to any claim, dispute or difference concerning this engagement letter and any matter arising from it. Each party irrevocably waives any right it may have to object to any action being brought in those courts, to claim that the action has been brought in an inappropriate forum, or to claim that those courts do not have jurisdiction.


We will not be liable for any loss suffered by you or any third party as a result of our compliance with the Anti Money Laundering Legislation or any UK law, or at all.

Agreement of terms

We will request that you agree to these terms and conditions on our website before you can proceed to purchase our services.

Just a Little Reminder

Just a little reminder. Remember you don’t get the ongoing support, that you’d receive if using our dot-to-dot package. The dot.tax service is a great option if you only want a very straightforward annual submission service but if you think you might need a bit more involvement from us, check out our What’s Included page to help you make the best decision for your situation.

If you’ve any questions then do get in touch with us and we’ll do our best to help. Contact us